RETURN AND WARRANTY POLICY

WARRANTY

If your cleats break within 90 days or 250 hours of play (whichever comes first), we will replace that pair for free.
To process the warranty, we require that either the shoes are returned to Prevolve or that the breakage is clearly photographed and described.
Only one replacement pair per order is covered under this policy.

FIT GUARANTEE

Within 30 days of receiving your shoes, if the sizing or fit feels off, email us with a detailed description of the issue.
We may be able to adjust the fit without producing a new pair.
If the problem persists, we may request a new scan and produce a replacement pair.

Please note:
If we’ve already provided a replacement pair to resolve a fit issue, any further refund request may be limited or denied at our discretion.

Domestic shipping is covered by Prevolve for replacement pairs and returns.
International shipping for returns or replacement pairs will be charged to the customer.

ORTHOTICS POLICY

At Prevolve, our shoes are designed around the natural shape and function of the human foot — not around external supports.
We believe that orthotics and heavily cushioned insoles can weaken the intrinsic muscles of the feet over time, which runs counter to our mission of helping athletes restore natural strength, stability, and mobility.

For that reason, we strongly discourage wearing orthotics inside Prevolve cleats or requesting that we design shoes to accommodate them.

If you choose to use custom orthotics or request a design that accommodates them:

  • This voids our full fit guarantee and return policy, as orthotic use alters the foot mechanics and fit parameters we design around.

  • Any fit-related dissatisfaction, remake requests, or refund requests will not be covered under our normal guarantee.

  • Warranty coverage for manufacturing defects remains valid.

If you’re transitioning away from orthotics, we recommend starting gradually — limit early sessions to short durations and allow time for your feet to strengthen naturally.

LIMITS ON MULTIPLE REPLACEMENT PAIRS

If we’ve already provided a replacement pair to address a fit issue, any additional pair requested will be evaluated at our discretion.
While we are committed to achieving a great fit, multiple rounds of replacements can sometimes result from factors beyond our control — such as shifting fit preferences, inconsistent feedback, or atypical use cases.

If we determine that the fit issues are not caused by a design or manufacturing error, we reserve the right to decline further free replacements.
Customers may still choose to purchase another pair, and we will apply all prior feedback to improve the fit.

FIT SHEET APPROVAL

After receiving your foot scans, we’ll generate a fit sheet for your approval before production begins.
Please ensure our email (info@prevolvefootwear.com) is not blocked or going to spam.

If we do not receive your approval within 30 days of the order date, production will begin using the scans on file.
In this case, the fit guarantee will be void, but we’ll offer a 40% discount on a replacement pair if fit issues arise.

RETURNS

If you’re unhappy with your shoes, you may return them for a full refund within 30 days of receiving them.
We believe you’ll love your shoes and stand behind that with our full return policy.
The only thing we ask is a full description of what went wrong — why you purchased the cleats and how or why you changed your mind.

Because our shoes are custom-made, returns aren’t resold.
The purpose of our return policy is to gather feedback and continually improve our product.

Note: Customers who use or request accommodation for orthotics are not eligible for the full return guarantee described above.

International customers: Return or replacement shipping costs are charged to the customer.

LIMITATIONS ON REFUNDS AFTER REPLACEMENT PAIRS

If we’ve already provided a replacement pair to resolve a fit or durability issue, any subsequent refund may be partial or offered as store credit instead of a full refund.

MISUSE OR INCORRECT STYLE SELECTION

Our cleats are designed for specific surfaces and use cases.
If product issues arise due to misuse (e.g., using firm-ground cleats on turf) or an incorrect model selection, we reserve the right to deny a refund.
Our guarantees cover legitimate fit or manufacturing issues, not damage caused by inappropriate use.

OUR COMMITMENT TO YOU

Your comfort and satisfaction are our top priorities.
Even if your situation falls outside of our official policy, we encourage you to reach out.
We’re committed to finding a solution — whether through an exchange, repair, discount, or other accommodation.

DISCOUNTS

Returning customers using the same foot scan may email info@prevolvefootwear.com for a 20% discount code.
Send back your old shoes (with the custom box) for an additional 10% discount.