Frequently asked questions

Millimeters matter. We don't make standard sizes. Every cleat is generated from your foot geometry, so the scan is the blueprint the whole shoe is built from. See how scanning works.

Under two minutes. You need a phone and a standard sheet of printer paper, and no app to download. We use Volumental scanning technology to capture your foot biometrics. Start on the Foot Scanning page.

Your scan is securely linked to your order and your account. We verify fit with your 3D Fit Sock and fit sheet before anything is built. We never build or ship a pair until all required fit data is confirmed. If anything is missing, we'll reach out by email until it's complete.

The 3D Fit Sock is a 3D-printed sock that replicates the exact fit of your future cleats. Wear it, confirm the fit feels right, and we lock in your design. It's our quality-control step before printing. Completing the fit-sock step on your first order is also what activates your fit guarantee. It ships fast (usually within a few days), so it doesn't hold up your cleats.

Not a problem. We design the left and right cleats independently from each foot's scan, blending the measurements slightly for uniform performance. Asymmetry is one of the main reasons athletes come to us.

Scans only need to be representative. We review every scan and flag issues before production. If you want maximum accuracy, many shoe retailers carry in-store Volumental scanners; scan there and send us the link.

This is exactly what we're built for. Because the cleat is shaped directly from your scan, you never size up for width: the toe box is your toe box. For bunions and bunionettes we relieve pressure right where you need it while keeping proper lockdown, and custom toe spacers can help limit further deformation.

No minimum, and no hard cap. We've printed cleats up to around a US men's 17 (roughly 32 cm feet). If your feet are bigger than that, email us at info@prevolvefootwear.com and we'll tell you honestly whether we can build for you.

The more recent the scan, the better the fit. Adults: every 6–12 months, or sooner if you notice your foot shape changing (toe spacers and minimalist footwear speed this up). Kids: every 6 months or after a growth spurt. Your scans live in your account.

Pricing is by size tier: Small $595, Medium $695, Large $795 for standard configurations. Specialty outsoles add a little more (indoor and metal-spike options run $40–$60 above base; baseball pitcher plates $60), golf and cricket sit slightly higher, and cycling shoes run $795–$995. A fully custom colorway adds $100. Exact pricing is always on each product page.

Your size tier comes from the foot length in your scan: roughly, Kids is under 22 cm ($100 off the base price), Small is 22–24 cm, Medium is 24–29 cm (most athletes, about a US M 6–11), and Large is over 29 cm. Bigger feet take more material and print time, which is why tiers exist, and smaller feet take less, which is why Kids costs less. Your scan sets it automatically, and you'll see it before checkout.

Yes. Every cleat order with a new fit scan automatically includes a free 3D Fit Sock pair (added to your cart at $0). It's not an upsell. It's how we verify your fit before printing your cleats. Returning customers reordering on a verified scan we already have on file don't need one, so no sock is added.

Yes, and it pays for itself. Buy a 3D Fit Sock pair first ($145, no size to pick: each sock is printed straight from your foot scan), and the full amount you paid is credited toward your first pair of cleats. Singles are available too, but only pair purchases earn the credit, and the credit applies once, to your first cleat order.

Yes: 25% off. If you've bought Prevolve cleats before and reorder using a scan we already have on file, the discount applies automatically at checkout when you're logged in to your account. That's the whole idea: your scan is on file, your fit is proven, and reorders get cheaper. Make sure you're logged in, because guests pay full price.

They're designed not to fight each other. The free Fit Sock rides along with any new-scan cleat order. The fit-sock credit applies to your first cleat order. The 25% returning discount applies to reorders. If something doesn't apply the way you expected at checkout, contact us before ordering and we'll sort it out.

Most pairs ship about 4 weeks after ordering, and we quote 4–5 weeks to be safe. That's measured from our recent orders, start to ship, not a guess. Completing your scan and fit check quickly keeps you at the fast end. If your build is running longer, you'll always get an email update, and tracking the moment it ships. See the shipping policy.

Fit Socks print fast: they typically ship within a week, often in just a few days. Made-to-order accessories like toe spacers and metpads usually ship within 2–3 weeks.

Not currently. Pairs are built sequentially, first come, first served. It's the fairest system for a made-to-order product. The best way to get cleats before your season: order early and complete your fit check right away.

Standard shipping is free within the United States. International shipping is calculated at checkout based on your location; customs fees and import taxes are the customer's responsibility. Full details in the shipping policy.

Yes, we ship worldwide. Because of high international shipping costs on a fully custom product, international orders get the same 90-day money-back satisfaction guarantee (shipping costs are on you, the rest is refunded), and you're still covered by one replacement pair for fit or warranty issues (you cover the replacement shipping). Everything is spelled out in the Return & Warranty Policy.

All major credit cards, Apple Pay, Google Pay, PayPal and Shop Pay.

The structure is 3D-printed TPU (thermoplastic polyurethane) in varying hardness levels: flexible, abrasion-resistant, and it holds its form under cutting and sprinting loads. The upper is a layered system: a durable, grippy outer shell (grippier than most leather boots in the wet), a stiffer 95A TPU structure, and a TPU foam comfort layer that disperses creasing so you don't get pressure points or early failure. A fabric liner, laces and sport hardware are the only non-printed parts.

Lockdown comes from fit, not force. The one-piece collar foam flexes with your achilles while holding your heel, and the internal plate is tuned to you: a stiff hex pattern embedded in TPU foam, sized to your foot strength and competition level. The stronger your feet, the more flexible the plate. Inside sits a custom insole with a built-in low-profile metpad and a grip texture so nothing slides, even when sweat builds up.

Weight varies with foot size, body weight, foot strength and stud style. Rough guide by foot length: under 19.5 cm is under 5 oz, 19.5–22 cm is 5–8 oz, 22–27.5 cm is 8–11.5 oz, 27.5–30 cm is 11.5–14 oz, and over 30 cm is 14 oz and up.

Most athletes get at least a full season, 250+ hours of play, depending on surface, training volume and care. And they're backed by a 90-day / 250-hour durability warranty.

Indoor (flat, for indoor turf), AG (shorter, more numerous studs for artificial grass), FG (natural grass in average conditions) and SG (longer studs for wet, soft grass), plus sport-specific options like metal spikes and baseball pitcher plates. Both conical studs (smoother rotation and release) and bladed studs (more directional bite) are available on AG and FG bottoms. What's different here: stud position is generated from your anatomy, placed relative to your metatarsal joints and toe shape, so force transfer is direct and pressure is spread, not concentrated.

Choose the surface you play on most. Studs are optimized per surface. Using FG cleats on turf (or vice versa) reduces performance, accelerates wear, raises injury risk, and isn't covered by warranty. If you regularly play on two surfaces, order a pair for each: as a returning customer your second pair is 25% off on the same scan.

Yes. We regularly build for offensive and defensive linemen, designed for line play rather than adapted from skill-position models. We don't do rigid high-tops: ankle collars mostly restrict motion rather than stabilize. Real stability comes from heel and midfoot lockdown, natural toe engagement and reduced internal movement, and we reinforce materials, wall thicknesses and stud layouts specifically for high loads. If you've worn stiff high-tops for years, plan a gradual transition.

3D-Custom Fit Toe Spacers ($95) let your toes splay naturally while staying locked-in inside your cleats, which is especially helpful for bunions. They're printed in durable TPU foam, sized from your foot scan and fit-sheet data, and each set includes a large single big-toe spacer, a Size 1 full set, a Size 2 full set and a keychain holder, so you can tune fit to your sock and sport. Clean with warm water and soap; they last for years and are covered for 90 days or 90 hours of use.

3D-Custom Fit Metpad Insoles ($95 for the full 5-level set) are small pads that sit just behind the ball of the foot and gently retrain your arch, prompting it to engage and strengthen instead of being propped up. The five interchangeable heights let you progress gradually. They're retraining tools, not support devices: ideal for athletes transitioning away from orthotics or dealing with forefoot pain.

Yes. Fully custom colorways are available on every cleat for $100: pick the Custom color option on the product page and describe what you want. Browse what other athletes have done in the gallery.

Whatever suits your weather, activity and fit. Toe socks are great for creating space between your toes; normal socks help keep toe spacers in place. Your cleats are built with your sock preference in mind, so keep it consistent between your fit check and game day.

We discourage it. The entire shoe is already shaped to your feet, and instead of propping the arch up we use metpads to progressively rebuild its function. We can design around a custom insole or orthotic if you insist: you must submit its exact thickness before production, and orthotic-accommodated orders void the fit and durability warranty and aren't refundable. Full terms in the Return & Warranty Policy.

We use a 1–6 framework to guide geometry, flexibility and how aggressive your transition should be. It's not a ranking of good or bad feet. Level 1: reliant on orthotics and maximum cushion. Level 2: supportive footwear, can tolerate some flexibility. Level 3: comfortable in moderately flexible shoes. Level 4: can handle minimal sport footwear with a thoughtful transition. Level 5: trains regularly in minimalist shoes. Level 6: barefoot-strong, give me the thinnest sole possible. Many athletes move up levels as their feet adapt.

Adaptation ranges from immediate comfort to a few weeks, depending on what you've worn before. If you're coming from conventional shoes, start with 20–30 minute sessions, judge your soreness the next day, and build duration and intensity gradually until you're at 100%. The more your feet have depended on support, the slower you should go. Listen to your body.

Usually the opposite, but go gradually. Many athletes transition into our cleats as part of a broader load-management approach: minimalist footwear plus tools like toe spacers and metpads can improve foot mechanics and circulation as strength returns. Prior surgery doesn't disqualify you; it informs the design, so tell us about it. The key is a responsible, progressive transition, never a sudden jump in volume.

Your foot is a spring: three arches store and release energy, and the windlass mechanism stiffens the arch at push-off. Narrow toe boxes and rigid shoes interrupt both: the big toe can't contribute to balance and propulsion, small stabilizing muscles switch off, and load shifts to knees, hips and spine. Strong, responsive feet manage load better and move more efficiently. That's the entire reason our cleats are shaped the way they are. More on the Performance page.

Yes. We build for youth, high school, collegiate and professional athletes, and there's no minimum size. Feet under 22 cm land in our Kids tier automatically, which takes $100 off the base price. Wide kids' feet that fit nothing off the shelf are one of the most common reasons parents find us: custom fit means never sizing up for width. Growing feet should re-scan every 6 months or after a growth spurt.

A full refund within 90 days of delivery, for U.S. and international orders alike. Start your return from your account page (Order history, then Request Refund): a short exit interview tells us what didn't meet expectations, and that feedback directly improves the product. Then send the pair back to us; the refund is issued once it arrives. International orders cover their own shipping (original shipping isn't refunded and return postage is on you). Once a replacement pair has been issued on an order (fit or durability), any further refund is at our discretion and may be full, partial, or store credit. Full terms in the Return & Warranty Policy.

If your cleats break within 90 days or 250 hours of play (whichever comes first), we produce one replacement pair free, one per order. Start the claim with Report a Break on the order in your account; clear photos and a description of how the damage occurred speed it up. Manufacturing defects are covered; misuse, incorrect surface selection or abnormal wear are not. Details in the Return & Warranty Policy.

Tap Adjust Your Fit on the order in your account within 30 days of delivery (or email us) with a detailed description. We may suggest minor adjustments, request an updated scan, or produce a replacement pair if needed, with domestic shipping on us. Completing the fit-sock step on your first order is what activates this guarantee, which is exactly why we include the sock free. See the fit guarantee.

Email info@prevolvefootwear.com or call +1 206-761-8369, or use the contact page. Even if your situation falls outside official policy, reach out: we're committed to finding a fair solution.