Privacy policy

Privacy Policy

Last updated: February 2, 2026

This Privacy Policy describes how Prevolve Footwear (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from prevolvefootwear.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we refer to information that identifies, relates to, describes, or can reasonably be associated with you.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Basic contact details, including your name, address, phone number, and email address

  • Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number

  • Account information, including your username, password, and security questions

  • Shopping information, including items viewed, added to your cart, or added to a wishlist

  • Customer support information, including information you choose to include in communications with us

  • Custom fit and measurement data, including foot scans, images, measurements, or derived sizing and shape data submitted by you or generated in connection with our custom footwear products

Some features of the Services may require you to provide certain information. You may choose not to provide this information, but doing so may prevent you from using or accessing certain features of the Services.

Information We Collect Through Cookies

We automatically collect certain information about your interaction with the Services (“Usage Data”). We use cookies, pixels, and similar technologies (“Cookies”) to collect this information. Usage Data may include device information, browser information, IP address, network connection details, and information about how you interact with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

  • Companies that support our Site and Services, including Shopify

  • Payment processors who collect payment information to process transactions and fulfill orders

  • Advertising and analytics partners that collect information through tracking technologies when you interact with our Site, emails, or advertisements

Any information we obtain from third parties is treated in accordance with this Privacy Policy. We are not responsible for the accuracy of third-party information or their privacy practices.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to provide the Services and fulfill our contract with you, including processing payments, fulfilling orders, managing accounts, arranging shipping, handling returns or exchanges, enabling reviews, and manufacturing custom products based on submitted fit and measurement data.

Marketing and Advertising

We use your personal information to send marketing and promotional communications and to show advertisements and promotions related to our products and services.

Security and Fraud Prevention

We use personal information to detect, investigate, or prevent fraudulent, illegal, or malicious activity.

Communicating With You

We use your personal information to provide customer support and improve our Services.

Cookies

We use Cookies to power and improve our Site, run analytics, and understand user interaction with the Services. For information about Cookies used by Shopify, see https://www.shopify.com/legal/cookies.

You can manage Cookies through your browser settings, but disabling Cookies may affect site functionality.

How We Disclose Personal Information

We may disclose personal information to third parties in the following circumstances:

  • Service providers who perform services on our behalf (payment processing, fulfillment, analytics, customer support, cloud storage)

  • Business and marketing partners, including Shopify

  • When you request or consent to such disclosure

  • Affiliates or within our corporate group

  • In connection with business transactions or to comply with legal obligations

Categories of Personal Information Disclosed (Past 12 Months)

Categories of Personal Information

  • Identifiers (contact and account details)

  • Commercial information (order and shopping data)

  • Internet or network activity (Usage Data)

Categories of Recipients

  • Service providers

  • Business and marketing partners

  • Affiliates

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you. Where applicable, sensitive personal information is used solely to provide the Services you request, including the manufacture and fulfillment of custom products.

User Generated Content

If you submit product reviews or other content to public areas of the Services, that content will be publicly accessible. We are not responsible for the privacy or security of information you choose to make public.

Third Party Websites and Links

Our Site may link to third-party websites or platforms. We are not responsible for the privacy practices or content of those third parties.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children. Parents or guardians may contact us to request deletion of a child’s information.

Security and Retention of Your Information

No security system is completely secure, and we cannot guarantee absolute security. Retention periods vary depending on the purpose of the information. Custom fit and order-related data may be retained as necessary to fulfill orders, support reorders, provide customer support, comply with legal obligations, or enforce agreements, unless deletion is requested where permitted by law.

Your Rights and Choices

Depending on your location, you may have rights to access, delete, correct, or port your personal information, opt out of sale or sharing, limit use of sensitive personal information, restrict processing, or withdraw consent.

If your browser sends a Global Privacy Control (GPC) signal, we will treat it as a valid opt-out request where required by law.

You may exercise your rights by contacting us using the details below. We may need to verify your identity before responding.

Complaints

If you have concerns about our privacy practices, please contact us. You may also have the right to lodge a complaint with a data protection authority.

International Users

We may transfer, store, and process personal information outside your country of residence, including in the United States. Where required, we rely on recognized transfer mechanisms such as Standard Contractual Clauses.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

Prevolve Footwear
511 Central Ave N
Kent, WA 98032
United States

📞 +1 206 761 8369
📧 info@prevolvefootwear.com