Return & Warranty Policy

If your fit feels off within 30 days of delivery, tap Adjust Your Fit on the order in your account, or email us a detailed description. We may suggest minor adjustments, request an updated scan, or produce a replacement pair if needed. Domestic shipping for approved replacement pairs is covered by Prevolve. Past the 30-day window, reach out anyway: we can often still adjust or rebuild the pair, and the 90-day money-back satisfaction guarantee runs on its own, longer clock.

Completing the fit-sock step on your first order is what activates the fit guarantee. The 3D Fit Sock is a printed test of your exact foot geometry: you wear it, tell us how it feels, and we refine the shape before anything goes into production. If you choose to skip it, the fit guarantee is waived.

Every pair starts from a 3D scan of your feet. We print your Fit Sock from that scan, you confirm it on your real feet, we adjust if anything is off (a revised sock round is no problem), and only then does your pair go into production. Nothing is built until your fit data is confirmed.

International customers are eligible for one replacement pair for fit-related issues within 30 days of delivery. All shipping costs for the replacement, including return shipping if we need the pair back, are the customer's responsibility.

We're committed to an excellent fit, and one replacement usually gets there. If fit issues persist and we determine they aren't caused by a design or manufacturing error, additional free replacements are at our discretion. You can always order another pair and we'll apply everything we learned from your feedback.

If you don't love your pair, for any reason, you can return it for a full refund within 90 days of delivery. This applies to U.S. and international orders alike, and to accessories (fit socks, toe spacers and metpad insoles) as well as cleats. The 90 days always count from the day your original pair was delivered; a replacement pair doesn't restart the clock. Worn pairs are welcome back, no original packaging needed: every returned pair is studied by the people who design the next ones.

Start your return from your account page: open Order history and choose Request Refund. A short exit interview tells us exactly what didn't meet expectations; because every pair is custom-made, that feedback goes straight into making the product better. We'll then email your return instructions: U.S. orders get a prepaid return label, international orders arrange and cover their own return shipping. Pairs sent back without a return request first can't be accepted. Your refund is issued to your original payment method once the pair is back with us. No account handy? Email info@prevolvefootwear.com and we'll take it from there.

The product price is refunded in full to your original payment method. On international orders, original shipping charges are not refunded and return shipping is the customer's responsibility. Returning part of an order is fine (one pair of two, or an accessory): the refund covers what comes back.

A remake is usually the best way to make things right, and it's where we point first. Once a replacement pair has been issued on an order, under the fit guarantee or the durability warranty, the money-back guarantee is no longer automatic for that order: any further refund is at our discretion and may be full, partial, or store credit, depending on the situation. The 90-day clock still counts from your original delivery either way. Our promise is to be fair: the point of every guarantee is that you end up with a pair you love.

If your cleats break within 90 days or 250 hours of play, whichever comes first, we produce one replacement pair at no cost. Coverage applies to manufacturing defects: the sole, the upper and the stud plate.

Our flex tester bends a cleat twice a second, and the current design came off it after 1 million flex cycles with the sole, upper and stud plate still intact. That's where the 250-hour number comes from. Most cleats give up around 40 hours.

Tap Report a Break on the order in your account and tell us:

• What broke, with clear photographs (they speed up approval)
• How the damage occurred

You can also email us instead. In some cases we'll ask for the pair back. One replacement pair per order is covered under the warranty. On international orders, shipping costs for warranty replacements are the customer's responsibility.

Damage caused by misuse (for example, firm-ground cleats on turf), incorrect surface or model selection, abnormal wear, or orders built to accommodate a third-party insole or orthotic.

Talk to us anyway. Every worn-down pair teaches us how to build a better one, and we take care of the people who help us learn. See what that learning turns into on our product improvements page.

A 3D-printed sock that replicates the exact fit of your future cleats. Wear it, confirm the fit feels right, and we lock in your design. It's our quality-control step before printing, and it ships fast so it doesn't hold up your order. More on the 3D Fit Sock.

Yes. Every cleat order with a new fit scan automatically includes a free 3D Fit Sock pair, added to your cart at $0. Returning customers reordering on a verified scan we already have on file don't need one, so no sock is added.

A Fit Sock pair is $145, one flat price for every size and sport. There is no size to pick: each sock is printed straight from your foot scan, and we email scanning instructions right after your order.

Your first fit sock pays for itself: the full purchase price of a pair is credited toward your first cleat order. One credit per customer; singles don't earn the credit.

Cleat pricing is tiered by foot size. If you pick a size before scanning, your scan is what we build and bill from: land in a lower tier and we refund the difference, land in a higher tier and we send a payment link for the difference before production starts. Your pair is always built from the scan, never from the picked size.

Returning customers reusing a scan we already have on file get 25% off, applied automatically at checkout when logged in to your account.