RETURN AND WARRANTY POLICY

WARRANTY

If your cleats break within 90 days or 250 hours of play (whichever comes first), we will replace that pair for free.
To process the warranty, we require that either the shoes are returned to Prevolve or that the breakage is clearly photographed and described.
Only one replacement pair per order is covered under this policy.

FIT GUARANTEE

Within 30 days of receiving your shoes, if the sizing or fit feels off, email us with a detailed description of the issue.
We may be able to adjust the fit without producing a new pair.
If the problem persists, we may request a new scan and produce a replacement pair.

Please note:
If we’ve already provided a replacement pair to resolve a fit issue, any further refund request may be limited or denied at our discretion.

Domestic shipping is covered by Prevolve for replacement pairs and returns.
International shipping for returns or replacement pairs will be charged to the customer.

Insole / Orthotic Policy

Prevolve cleats are designed to work with the foot as the primary support system. That said, we understand that some athletes require the use of custom insoles or orthotics due to medical history or professional guidance.

We do accept orders that request space for a custom insole or orthotic, with the following requirements and conditions:

  • Insole Thickness Required:
    Customers must measure and provide the exact thickness of the insole or orthotic they intend to use. This measurement is required before production begins and is used to adjust internal volume accordingly.

  • Warranty Disclaimer:
    Any order designed to accommodate a custom insole or orthotic voids Prevolve’s fit and durability warranty.
    This includes, but is not limited to:

    • Fit guarantee

    • Structural durability

    • Long-term performance of the upper, midsole, or outsole

  • Reasoning:
    Insoles and orthotics introduce variables outside of our control (material stiffness, compression rates, edge geometry, movement within the shoe) that can significantly affect fit, pressure distribution, and long-term wear. Because of this, we cannot guarantee outcomes when third-party components are introduced.

  • Responsibility:
    By requesting space for an insole or orthotic, the customer acknowledges these tradeoffs and accepts full responsibility for fit, comfort, and durability outcomes.

If you have questions about whether an insole or orthotic is necessary for your situation, we’re always happy to talk through options before you order.

LIMITS ON MULTIPLE REPLACEMENT PAIRS

If we’ve already provided a replacement pair to address a fit issue, any additional pair requested will be evaluated at our discretion.
While we are committed to achieving a great fit, multiple rounds of replacements can sometimes result from factors beyond our control — such as shifting fit preferences, inconsistent feedback, or atypical use cases.

If we determine that the fit issues are not caused by a design or manufacturing error, we reserve the right to decline further free replacements.
Customers may still choose to purchase another pair, and we will apply all prior feedback to improve the fit.

FIT SHEET APPROVAL

After receiving your foot scans, we’ll generate a fit sheet for your approval before production begins.
Please ensure our email (info@prevolvefootwear.com) is not blocked or going to spam.

If we do not receive your approval within 30 days of the order date, production will begin using the scans on file.
In this case, the fit guarantee will be void, but we’ll offer a 40% discount on a replacement pair if fit issues arise.

RETURNS

If you’re unhappy with your shoes, you may return them for a full refund within 30 days of receiving them.
We believe you’ll love your shoes and stand behind that with our full return policy.
The only thing we ask is a full description of what went wrong — why you purchased the cleats and how or why you changed your mind.

Because our shoes are custom-made, returns aren’t resold.
The purpose of our return policy is to gather feedback and continually improve our product.

Note: Customers who use or request accommodation for orthotics are not eligible for the full return guarantee described above.

International customers: Return or replacement shipping costs are charged to the customer.

LIMITATIONS ON REFUNDS AFTER REPLACEMENT PAIRS

If we’ve already provided a replacement pair to resolve a fit or durability issue, any subsequent refund may be partial or offered as store credit instead of a full refund.

MISUSE OR INCORRECT STYLE SELECTION

Our cleats are designed for specific surfaces and use cases.
If product issues arise due to misuse (e.g., using firm-ground cleats on turf) or an incorrect model selection, we reserve the right to deny a refund.
Our guarantees cover legitimate fit or manufacturing issues, not damage caused by inappropriate use.

OUR COMMITMENT TO YOU

Your comfort and satisfaction are our top priorities.
Even if your situation falls outside of our official policy, we encourage you to reach out.
We’re committed to finding a solution — whether through an exchange, repair, discount, or other accommodation.

DISCOUNTS

Returning customers using the same foot scan may email info@prevolvefootwear.com for a 20% discount code.
Send back your old shoes (with the custom box) for an additional 10% discount.